Legal

Payment Policy

Last updated: January 2026

This policy explains how payments are made, processed, and secured when you order from Prime Furnitures. It applies to all purchases — online, by phone, or through WhatsApp.

Accepted payment methods

We accept the following methods. All are secure and confirmed instantly upon receipt.

M-Pesa

Pay instantly via mobile money. Fast, secure, and confirmed directly from your phone.

Bank Transfer

Direct transfer to our account. Items are dispatched once funds clear.

Currency: All transactions are processed in Kenyan Shillings (KES).

Pricing & VAT

All prices are listed in Kenyan Shillings (KES).
Prices are inclusive of VAT unless stated otherwise.
We reserve the right to correct pricing errors. Confirmed order prices are always honoured.

Order processing

Payment confirmation required

You will receive a confirmation message once your order is placed. Orders are dispatched only after full payment is received and confirmed in our account.

Once payment is confirmed, we contact you within 24–48 hours to schedule delivery. Standard processing applies from that point.

Payment security

Your payment details are safe

We use encrypted payment channels including the M-Pesa API and secure bank transfer. We do not store any card details or bank credentials on our systems.

All communication between you and our payment providers is encrypted. We never ask for your PIN, password, or full card number over WhatsApp, email, or phone.

Failed or declined payments

If a payment fails or is declined, order processing halts immediately. You will be notified by email or phone with next steps.

Unpaid orders are automatically cancelled after 24–48 hours.
Partial payments do not confirm an order — full payment must clear.
If money was deducted but the order was not confirmed, contact us immediately with your M-Pesa code or bank reference.

Corporate & bulk orders

For bulk purchases, corporate accounts, hotels, offices, or custom procurement terms, contact our sales team directly. We offer tailored payment arrangements for large-scale projects, including deposit-based agreements.

Email corporate team Call +254701073756

Contact us

Questions about payments or invoicing? Reach us any time during business hours.

Phone: +254701073756
Email: [email protected]
Address: Kikuyu, Mombasa Road, Imara Daima, Embakasi South, Nairobi, Kenya
Hours: Monday – Saturday, 7:30 AM – 6:00 PM

Questions?

We’re here to help.

Reach out on WhatsApp or email — we typically respond within the hour during business hours.